Nonbank Supervision Program

The CFPB has taken another step to protect consumers by launching its nonbank supervision program. The CFPB now has authority to oversee mortgage companies, payday lenders, and private education lenders - helping to ensure that banks and nonbanks play by the same rules. More information can be found here.  To this end, it also published its Mortgage Origination Examination Procedures, a guide for CFPB examiners looking at both bank and nonbank mortgage originators.

Mortgage Complaint System

The CFPB is accepting mortgage complaints from consumers who have experienced difficulties in the housing market, including problems related to mortgage documents, mortgage servicers, and foreclosure. Learn more about filing mortgage complaints.

Director Cordray Invites Consumers to Tell Their Stories

The CFPB's new Director, Rich Cordray, recorded a video message on the Bureau's work to protect American financial consumers.  He invites the public to tell their stories. Watch the video.