Orangetheory May Have a Misleading Cancellation Policy E-mail
May 02, 2018

Orangetheory may be deceiving consumer about cancelling gym membership. 

We are investigating allegations that Orangetheory Fitness misleads customers about its cancellation policy.  Orangetheory's promotional materials and contracts state that membership contracts can be canceled within 30 days of its making, free of penalties.  Customers are advised that they may be eligible for a partial refund, depending on how many times they used the facilities before cancelling their membership.  However, customers who have attempted to cancel their membership allege that they are charged for an additional month of service.

If you or anyone you know was charged additional fees when cancelling an Orangetheory Fitness membership, please contact Finkelstein Thompson LLP. You can reach us at This email address is being protected from spam bots, you need Javascript enabled to view it or call us toll-free at 1-844-280-5009.